Frequently asked questions.

Yes — and specifically, it is cut after you place the order. Your order goes to a nearby partner shop, which cuts your portion then and hands it to a rider. We hold no inventory of our own, so nothing is portioned in advance or kept frozen waiting for a buyer.

Our partner shops are local butchers and fish sellers who follow the handling practices they have always used, and we check trade licence and food-handling paperwork before a shop goes live. On halal specifically: most meat shops in Silchar slaughter halal, but this varies by shop, so tell us your requirement when you order or ask support and we will confirm for the shop filling your order.

Refuse it at the door. Because you pay cash on delivery, refusing costs you nothing. Then call or WhatsApp support so we can log it against the shop — repeated problems are how a shop loses its place on the platform.

It depends on the cut and how busy the shop is, because your order is prepared only after it is placed. Rather than advertise a number we cannot hold, the app shows you a live status for your specific order — accepted, being cut, picked up, on the way — and you can call your rider at any point.

We deliver across Silchar town. Coverage grows as we add partner shops, so if the app says your address is outside the area, send it to us through the coverage form or on WhatsApp — those requests are how we decide where to expand next.

Delivery is a flat ₹30 anywhere in our Silchar coverage area — no surge pricing, no distance slabs and no extra charge on small orders. Any minimum order value is shown in the app at checkout before you confirm.

Cash on delivery only, for now. You pay the rider at your door after you have seen the order. We deliberately launched without online payment so that a first-time customer never has to trust us with money before receiving anything.

You can cancel free of charge until the shop starts cutting your order, because up to that point nothing has been prepared. Once cutting has begun the portion has been cut specifically for you and cannot be sold to anyone else, so cancellation is no longer possible from the app — call support and we will do what we can. See our Refund and Cancellation policy for the full detail.

It is the same app we would put on the Play Store, signed with our own key. Because it is not downloaded from the Play Store, Android will warn you that the source is unknown and Play Protect will ask you to confirm — that is expected for every directly-downloaded app and is not a sign of a problem. We publish the file size and a SHA-256 checksum on the download page so you can verify the file you received is exactly the one we published.

We are in beta and still changing things quickly on the strength of what early Silchar customers tell us. Distributing the APK directly lets us ship a fix the same day instead of waiting on review. A Play Store listing is planned once the app settles.

Not yet — MeatXpress is Android-only today. If you are on an iPhone, leave your number on the download page and we will message you when the iOS app is ready. We would rather tell you that than have you download something that will not run.

Location, so we can work out your delivery address and find the nearest partner shop — you can also type the address in by hand instead. And network access, which the app needs to reach our servers at all. That is the full list.