Privacy Policy

This policy explains what MeatXpress collects, why, and what you can ask us to do about it. We have tried to write it in plain language rather than legal boilerplate, and to describe only what the app and this website actually do.

Who we are

MeatXpress is a hyperlocal meat and fish delivery service operating in Silchar, Cachar, Assam. We are the data fiduciary for the information described below.

Registered entity: Meat Express Private Limited
Registered address: 2nd Link Road
Contact for privacy questions: salmankurshid2@gmail.com

What we collect, and why

Your phone number

Signing in uses your phone number and a one-time code sent by SMS. There is no password and we do not ask for an email address. We need the number to identify your account, to send you the sign-in code, and so that the shop and your rider can reach you about a live order.

Your delivery location

When you set a delivery address the app stores it as structured location data — coordinates plus the address text. We use it to work out which partner shops can serve you, to give the rider somewhere to go, and to prefill your next order. Granting the device location permission is optional: you can type an address in instead, and the app works either way.

Turning coordinates into a readable address requires sending those coordinates to a mapping service. We use OpenStreetMap's Nominatim service for this. Only the coordinates are sent — not your name, phone number or order.

Your orders

We keep a record of each order: the items, weights and prices, the shop that filled it, the delivery address, the status history, and the rider assigned. We need this to actually run the order, to show you your order history, to settle payment with the shop, and to look into a complaint if you raise one.

Sign-in sessions

Once you sign in, the app holds a session token on your device so you do not have to re-enter a code every time. Signing out, or being signed out, invalidates it.

What we do not collect

• No payment card or bank details — every order is cash on delivery.
• No contacts, photos, microphone or camera access.
• No background or continuous location tracking. Location is read when you ask for it.
• No advertising identifiers, no third-party advertising or analytics trackers, and no data sold or rented to anyone.

This website

This website sets no cookies and loads no third-party scripts, fonts, or tracking pixels — every asset comes from our own domain. That is why you are not seeing a cookie banner: there is nothing to consent to.

If you submit the partner or rider application form, we receive what you typed into it (name, phone number, area, and the other details on that form) and use it solely to contact you about working with us.

Who we share it with

We share the minimum needed to complete your order:

• The partner shop filling your order sees the items and weights, and a contact number for order-related questions.
• Your delivery rider sees your delivery address and a contact number, for that delivery only.
• Our SMS provider receives your phone number in order to deliver the sign-in code.

We may disclose information where the law requires it. Beyond that, we do not share your data, and we never sell it.

How long we keep it

Account details are kept while your account exists. Order records are kept afterwards for accounting and dispute-resolution purposes.

Your rights

You can ask us to:

• tell you what data we hold about you;
• correct anything that is wrong;
• delete your account and the personal data attached to it;
• stop contacting you.

To do any of these, contact us on the details above from the phone number registered to your account, so we can be sure it is you asking. We will respond within 30 days.

Security

Sign-in codes are stored hashed, never in readable form, and expire after a few minutes. Traffic between the app and our servers is encrypted in transit. Access to production data is limited to the people who need it to operate the service.

Children

MeatXpress is not intended for children. Do not use the service if you are under 18, and do not provide us with a child's personal data.

Changes to this policy

If we change how we handle your data we will update this page and change the "last updated" date at the top. Material changes will also be notified in the app.

Complaints

If you are unhappy with how we have handled your data, contact our grievance officer: Salman Barbhuiya — salmankurshid2@gmail.com. We are required to respond within 30 days.