Call us
Best for anything urgent — a rider at your door, or an order that has stalled.
Support
We're in Silchar, and a person answers.
Not a chatbot and not a ticket queue in another city. If something has gone wrong with an order, the fastest thing you can do is call us with the order ID in front of you.
Ways to contact us
Good for sending a photo of what arrived, or for anything that is not urgent.
For billing questions, partnership enquiries, or anything you want a written record of.
Support hours 00:00 – 23:59, every day
Order problems
What to do, depending on what went wrong.
Most order problems are fixed faster from the app than by calling us. Here is when to do which.
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The order is taking too long
Open the order in the app first — it shows the live stage, so you can see whether the shop is still cutting or the rider is already on the way. If it has been sitting at one stage far longer than usual, call us with the order ID.
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The rider cannot find your address
The order screen has a call button for the rider. Calling them directly is almost always faster than going through us, and they can be guided in over the phone.
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The cut or the weight is wrong
Check it at the door before you pay. If it is not what you ordered, refuse the delivery — you pay nothing — then tell us so we can log it against the shop.
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A billing or refund question
Every order is cash on delivery, so there is nothing to refund unless money changed hands. If it did and something was wrong, call us and read out the order ID.
Common questions
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What does delivery cost, and is there a minimum order?
Delivery is a flat ₹30 anywhere in our Silchar coverage area — no surge pricing, no distance slabs and no extra charge on small orders. Any minimum order value is shown in the app at checkout before you confirm. -
How do I pay?
Cash on delivery only, for now. You pay the rider at your door after you have seen the order. We deliberately launched without online payment so that a first-time customer never has to trust us with money before receiving anything. -
Can I cancel an order?
You can cancel free of charge until the shop starts cutting your order, because up to that point nothing has been prepared. Once cutting has begun the portion has been cut specifically for you and cannot be sold to anyone else, so cancellation is no longer possible from the app — call support and we will do what we can. See our Refund and Cancellation policy for the full detail. -
What if the order is wrong or does not look fresh?
Refuse it at the door. Because you pay cash on delivery, refusing costs you nothing. Then call or WhatsApp support so we can log it against the shop — repeated problems are how a shop loses its place on the platform.
Not resolved?
If we have not sorted your complaint out, you can escalate it to our grievance officer, who is required to respond within 30 days.
- Grievance officer
- Salman Barbhuiya
- Contact
- salmankurshid2@gmail.com
Published in line with the Consumer Protection (E-Commerce) Rules, 2020.